Privacy Policy

Introduction

Welcome to Cyntra Techlabs Private Limited​ ("we", "us", or "our"). This Privacy Policy explains how we collect, use, disclose, and protect information when use our Point of Sale (POS), Self-Ordering Kiosk, and other SaaS products and solutions (collectively, the "Services"). 

1. Information We Collect

Personal Information

Information you provide directly to us, such as:

• Name, email, phone number, and business/store details.
• Login and account credentials.
  
• Payment and billing details (processed securely through third-party payment providers).
• Support or sales communications, demo requests and feedback.

Business & Transactional Data

Data processed through our POS and Kiosk platforms, including order records, product/menu configurations, sales transactions, and store-level metadata.

Technical & Usage Data

Data collected automatically when you use the Site or Services, including IP address, device and browser details, log files, performance metrics, and analytics.

Cookies & Tracking

We use cookies and similar technologies to operate the Site, remember preferences, enable features, and analyse usage. See the Cookies section below for details.

2. How We Use Information

We use collected data to:

• Operate and maintain our POS and Kiosk SaaS systems.
  
• Enable transactions, manage subscriptions, and process payments.
  
• Provide customer support and respond to service requests.
  
• Improve system reliability, analytics, and user experience.
  
• Send system alerts and, with your consent, product updates or marketing communications

We do not sell, rent, or trade your personal data.

3. Legal Basis & Regional Compliance

We comply with global data protection standards including GDPR (EU/UK), CCPA (US), the Indian IT Act, and local regulations in Canada, Oman and the UAE. The lawful basis for data processing includes consent, contract performance, legitimate interest, and legal obligations.

4. Sharing & Disclosure

We may share limited data with:

• Service providers who assist in hosting, support, or payments.
• Legal authorities when required by law or regulation.
• Business transfers in case of mergers or acquisitions.

All vendors handling data must follow strict data protection agreements.

5. Data Retention

We retain user and transactional data only as long as necessary for operational, legal, or accounting purposes. You may request deletion by contacting our support team.

6. Data Security

Cyntra uses industry-standard encryption, secure servers, and access control policies to safeguard your data. While we take all reasonable precautions, no system is completely immune to risks.

7. Cookies & Tracking

Cookies help us remember preferences and analyze traffic. You can disable cookies in your browser settings, but certain features may not function properly if you do so.

8. Your Rights & Choices

Depending on applicable law, you may have rights to:

• Access, correct or update your personal data.
• Request deletion or restriction of processing.
• Object to processing for direct marketing.
• Request portability of your data in a common machine-readable format.

To exercise rights, contact us at the email provided below. We will verify requests and respond in line with legal timelines.

9. Third-Party Links & Integrations

Our website and SaaS solutions may contain links or integrations with third-party tools (such as payment gateways or analytics services). These are governed by their respective privacy policies, not ours.

10. Changes to this Policy

We may update this policy periodically. All changes will be posted on this page with an updated “Effective Date.” Continued use of our Services means you accept those changes.

11. Support & Contact

For any privacy or data-related concerns, contact our unified support team: